Heattech call centre clueless, no video or sketch as to wear Andris anode must go. Found a Russian video for the anode installation. the actual anode is too long for a 20 or 30 litre undercounter geyser (even though it has been OEM specified). one needs a short one, so we had to modify this one. the overall livestainable experience has been underwhelming - constant emails telling me nothing (six mails), and then nothing happens for a few days, and then no one knows where the package is, or why the courier is unable to collect from livestainable/ vendor warehouse. Too much eish! Prefer to use other online groups, livestainable are behind the times.
